How Excellent Networks Saved Western Precast $20,000 on a Server Migration
A seamless server migration, ongoing IT support, and a decade-long partnership helping a longstanding El Paso manufacturer keep its operations running.
A Legacy Manufacturer Supporting Critical Infrastructure
Established in 1946, Western Precast Concrete has been part of El Paso’s industrial economy for nearly eight decades. The company manufactures underground utility precast concrete products for heavy industrial and underground construction projects across the region.
With approximately 20–30 network users and mission-critical processes running every day, Western Precast depends on reliable, high-performance IT to keep its operations moving.
Leaving a Previous Provider for Better Value and Seamless Execution
More than a decade ago, Western Precast began reevaluating its IT support strategy. The company was working with another local IT provider when the need for a new server created an opportunity to compare its options.
Western Precast needed to migrate its network and databases from the existing server to a new one without disrupting daily operations. They were also looking for a solution that offered clear pricing without unexpected project costs.
After comparing competitive bids, the company chose Excellent Networks.
A Migration Designed Around Western Precast’s Business
Rather than treating the server replacement as a separate project with additional costs, Excellent Networks incorporated the migration into Western Precast’s existing IT support agreement.
The team handled the transition from the old server to the new environment, including the migration of critical databases and network infrastructure. This gave Western Precast a complete migration solution while keeping its daily operations supported throughout the process.
More importantly, the approach gave the company predictable costs and avoided the additional migration charges it had been quoted by its previous provider.
Seamless Server Migration
Migrated Western Precast’s network from its existing server to a new server while supporting the company throughout the transition.
Critical Database Transfer
Moved the databases the business relies on for its day-to-day operations to the new server environment.
Included in Existing Support
The migration was completed as part of Western Precast’s contractual monthly support agreement rather than as a separate project.
Ongoing IT Partnership
Continued support after the migration through Help Desk assistance, network monitoring, security updates, and ongoing technology guidance.
Keeping a Mission-Critical Business Running Through Technology Changes
The server migration was one part of a much broader IT partnership. After the initial project, Excellent Networks continued supporting Western Precast as its technology needs evolved.
Server & Network Infrastructure
- New server deployment and migration
- Network transition from the old server environment
- Ongoing infrastructure monitoring
- Continued technical support for 20–30 network users
Business Software & Data
- Support for accounting software migrations
- Database migration and protection
- Assistance during critical software upgrades
- Maintaining access to billing, receivables, and payables systems
Security & Maintenance
- Network monitoring
- Timely system and security updates
- Security recommendations and implementation support
- Ongoing oversight of the IT environment
Responsive User Support
- Desktop Help Desk access
- Immediate ticket confirmation
- Rapid troubleshooting and issue resolution
- Ongoing support for employees across daily operations
A Clear Financial Win
The server migration delivered a measurable financial benefit while establishing the foundation for a long-term IT partnership.
“It was difficult for us to leave, but it was a $20,000 saving.”
— Leo Feuerstein, Secretary Treasurer
20–30
Network Users Supporteds
Why Western Precast Recommends Excellent Networks
Performance, Professionalism, and Peace of Mind
After more than a decade with Excellent Networks, Western Precast values the combination of responsive service, technical expertise, and professional support.
The team has also built trust by communicating clearly with users and providing guidance when technology or security changes are needed.
“Check out different options, but in our experience, Excellent Networks has been the superior choice based on cost, service, and responsiveness.”
For Western Precast, outsourcing IT also provides access to a broader team of professionals without the cost of building and maintaining a comparable in-house IT department.
“You get so much additional service and so many professionals standing ready to take care of the problems you have.”
Frequently Asked Questions
Do you support both PCs and Macs?
Yes — Windows, macOS, iPhones, Androids, servers, and the network connecting them.
How fast can someone be on-site?
Urgent issues in El Paso: typically the same business day. Remote support begins within minutes.
Can you help without a monthly plan?
Yes, hourly support is available. Most businesses that call twice switch to flat-rate because it’s cheaper and faster.
Do you offer after-hours support?
Managed clients get 24/7 emergency support; we also schedule upgrades after hours so you never lose a workday.
How fast do you respond?
Our average response is 10 minutes during business hours.
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