HOW EXCELLENT NETWORKS SUPPORTS PHIX WITH RESPONSIVE IT SERVICES
PHIX needed an IT partner that could protect sensitive health data, maintain uptime, and improve its infrastructure without disrupting its operations.
How PHIX Connects Providers and Drives Better Care
PHIX is a nonprofit health information exchange (HIE) based in El Paso, Texas. Founded in 2010 through a collaboration of regional health leaders, PHIX helps healthcare organizations securely exchange electronic medical records across West Texas and Southern New Mexico.
The organization serves hospitals, clinics, laboratories, public health entities, imaging centers, and social service agencies. Through its clinical viewer, providers can access real-time patient information across the network, helping support faster, safer, and more coordinated care.
Because PHIX handles highly sensitive medical information and requires reliable uptime, secure and dependable technology infrastructure is essential to its mission.
Finding an IT Partner That Could Adapt to PHIX’s Needs
PHIX needed an IT partner that could understand both the technical demands of a health information exchange and the operational realities of a nonprofit organization.
Rather than being pushed toward an immediate replacement of its existing systems, PHIX wanted a partner who would listen, understand its goals, and help develop a practical path forward.
A Collaborative, Phased Approach to IT and Security
Excellent Networks began by understanding PHIX’s existing environment instead of immediately replacing its infrastructure.
The team developed a phased roadmap that allowed PHIX to continue operating while gradually improving its technology and security posture.
Existing Infrastructure Support
Worked with PHIX’s current technology environment while identifying where improvements would provide the most value.
Phased Technology Roadmap
Planned infrastructure improvements in stages to minimize operational risk and avoid unnecessary disruption.
Server Infrastructure Migration
Successfully supported PHIX through a migration to new server infrastructure with minimal impact on users.
Firewall & Security Improvements
Helped PHIX move toward an upgraded firewall solution while maintaining its focus on security and uptime.
Technology Improvements Without Disrupting Operations
PHIX operates in a live production environment where downtime can have a direct impact on the organizations and providers depending on its systems.
Excellent Networks therefore approached major infrastructure changes carefully, working around PHIX’s operational requirements and scheduling work during times that minimized disruption.
The server migration was completed with minimal downtime and no data loss, while ongoing support continues through close collaboration between PHIX’s internal IT team and Excellent Networks.
Reliable Support, Lower Costs, and Greater Efficiency
The partnership has helped PHIX strengthen its infrastructure while keeping its technology investments practical and cost-conscious.
Minimal Downtime
Infrastructure changes were carefully planned to reduce disruption for PHIX users.
No Data Loss
The server migration was completed without losing data.
Cost Efficiency
PHIX has experienced meaningful efficiencies and cost savings through the partnership.
Responsive Support
PHIX’s internal IT team has access to additional expertise and escalation support when needed.
An IT Partner That Works With PHIX, Not Just For PHIX
For PHIX, the value of the relationship goes beyond technical support. Excellent Networks has become a trusted IT partner that understands the organization’s mission, budget, infrastructure, and security requirements.
Rather than forcing PHIX into a rigid technology model, the team works with the systems already in place and helps determine what should change, when it should change, and how to make those changes safely.
“They’re accommodating, willing to work with you where you are, and they use a phased approach to get you to where you want to be in terms of IT and network security.”
— Emily Hartmann, Executive Director, PHIX
Frequently Asked Questions
Do you support both PCs and Macs?
Yes — Windows, macOS, iPhones, Androids, servers, and the network connecting them.
How fast can someone be on-site?
Urgent issues in El Paso: typically the same business day. Remote support begins within minutes.
Can you help without a monthly plan?
Yes, hourly support is available. Most businesses that call twice switch to flat-rate because it’s cheaper and faster.
Do you offer after-hours support?
Managed clients get 24/7 emergency support; we also schedule upgrades after hours so you never lose a workday.
How fast do you respond?
Our average response is 10 minutes during business hours.
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