How Excellent Networks Modernized IT for Lee & Beulah Moor Children’s Home
Helping a mission-driven nonprofit modernize its technology, stay connected during a crisis, and build a stronger IT foundation for the future.
A Legacy Nonprofit With a Mission to Protect Children
Lee & Beulah Moor Children’s Home has been serving children and families in crisis in El Paso since 1965. With approximately 40 employees working across multiple locations, the nonprofit provides housing, counseling, and family support services to some of the region’s most vulnerable populations.
Their mission depends on reliable technology. Staff need to communicate, access systems, collaborate across locations, and stay connected to the people they serve.
But for years, their technology infrastructure had become more of a frustration than a support.
From Outdated Systems to Unreliable IT Support
Before partnering with Excellent Networks, Lee & Beulah Moor Children’s Home relied on limited IT support from another local provider. Their phone system was obsolete, infrastructure was falling behind, and even basic repairs sometimes depended on salvaged parts.
The turning point came when a contractor upgrading their internet referred the organization to Mark Luna at Excellent Networks.
The first project was urgent: replace the failing phone system without disrupting operations.
This initial project became the beginning of a long-term partnership. From there, Excellent Networks took on the organization’s broader IT needs, including infrastructure, support, upgrades, and ongoing technology management.
From Immediate Support to a Long-Term IT Partnership
Excellent Networks first stepped in to address the Children’s Home’s immediate technology needs, beginning with the replacement of its outdated phone system. The VoIP upgrade was completed without interrupting business services and introduced features that made communication easier for staff, including music on hold, call forwarding to mobile devices and email, and a digital directory.
As the relationship grew, Excellent Networks became the organization’s full IT partner, taking responsibility for ongoing support, infrastructure upgrades, equipment procurement, and technology maintenance. The team also helped improve the network environment and provided responsive desk support, giving employees a reliable resource whenever technology issues arose.
Over the years, the partnership expanded to include computer and server upgrades, fiber internet, Wi-Fi improvements, conference room technology, firewall protection, malware protection, cloud backup, and email spam filtering. This ongoing approach has helped the Children’s Home keep its technology current while supporting the day-to-day needs of its staff.
Modern VOIP Communications
Replaced the outdated phone system with a modern VoIP solution featuring call forwarding, digital directories, and mobile/email connectivity.
Reliable Employee
Technology
Refreshed and deployed computers for 40 employees to give staff dependable tools for their daily responsibilities.
Stronger Network Infrastructure
Upgraded internet from cable to fiber, added new cable drops, and improved Wi-Fi coverage across the organization.
Security & Data Protection
Strengthened the environment with firewall protection, device-level malware protection, cloud backup, and email spam filtering.
2020
Keeping essential services connected
Fast Action and Reliable Access During COVID
When the pandemic hit, the Children’s Home faced a new challenge: maintaining operations while working remotely. With no in-house IT staff, their ability to pivot would depend entirely on their technology partner.
Excellent Networks quickly stepped in to provide staff with computers and technical support, helping employees stay connected to the daily responsibilities required to maintain the organization’s mission.
RESULT
The Children’s Home stayed connected and operational while adapting to remote work.
Scalable Upgrades That Support Long-Term Growth
Over the years, Excellent Networks has become an extension of the Children’s Home’s internal team.
From equipment procurement to network architecture and ongoing maintenance, the IT environment has continued to evolve around the organization’s needs.
Communication & Collaboration
- VoIP system for 40 users across multiple buildings
- Conference room projector, screen, and speaker installation
Network & Connectivity
- Cable-to-fiber internet upgrade
- Wi-Fi router ceiling installation
- New cable drops to eliminate connectivity gaps
Infrastructure & Devices
- PC refresh and deployment for 40 employees
- Server upgrades and ongoing maintenance
Security & Data Protection
- Cloud backup support
- Email spam filtering
- Firewall deployment
- Device-level malware protection
Desk Support That Drives Productivity
For the Children’s Home, one of the biggest benefits isn’t a single technology project—it’s having dependable support whenever the team needs it.
“Desk support helps us maintain a high level of productivity. There hasn’t been a problem they can’t resolve. They communicate well, respond quickly, and keep our systems up-to-date.”
— Jesus Reyes, Controller
0
Business Interruptions
24/7
IT Support
Why Lee & Beulah Moor Children’s Home Recommends Excellent Networks
After years of working together, Reyes has no hesitation recommending Excellent Networks to other mission-driven organizations.
“Yes, I highly recommend Excellent Networks to future clients. They will get their money’s worth—plus more.”
For Lee & Beulah Moor Children’s Home, Excellent Networks has become more than an IT vendor. They’re a long-term technology partner helping the organization stay productive, connected, secure, and prepared for what’s next.
What stands out most about the relationship is how closely Excellent Networks works with the Children’s Home.
“They don’t seem like a vendor outside our organization. They’re part of the team that helps with our mission and vision.”
— Jesus Reyes, Controller
That relationship goes beyond troubleshooting. Excellent Networks provides the technical expertise, responsiveness, and ongoing guidance the organization needs to keep its mission moving.
Frequently Asked Questions
Do you support both PCs and Macs?
Yes — Windows, macOS, iPhones, Androids, servers, and the network connecting them.
How fast can someone be on-site?
Urgent issues in El Paso: typically the same business day. Remote support begins within minutes.
Can you help without a monthly plan?
Yes, hourly support is available. Most businesses that call twice switch to flat-rate because it’s cheaper and faster.
Do you offer after-hours support?
Managed clients get 24/7 emergency support; we also schedule upgrades after hours so you never lose a workday.
How fast do you respond?
Our average response is 10 minutes during business hours.
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