Silver Plan

Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including.

  • Network security
  • Data back-ups
  • Virus protection
  • Hardware integrity (check for pending failures)
  • Overall network design and layout
Network Monitoring, Maintenance, and Help Desk:
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues.

1. Help Desk Network Monitoring Includes:
a. Desktops
b. Servers
c. Network Devices

2. Help Desk will monitor for the following for errors:
a. Antivirus Software
b. Spyware Software
c. Windows OS Updates
d. Hard Drive Space and Failures
e. Server Backups and Event Logs (Must use Arcserve D2D)

3. Weekly Maintenance will be performed on all systems and includes the following:
a. Disk Defragmentation (Aligns files on disk for better performance)
b. Spyware Scan and Removal
c. Windows Updates Management (Installs OS security patches, bug fixes, and new features)
d. Virus Scan and Removal
e. Temporary Internet File/Debris Removal

4. Free Stuff
a. Free Antivirus and Antispyware Software
b. Free Remote Access Software
c. Monthly Executive Summary Report
d. Warranty Tracking
e. Backup Failure Resolution

5. Non-Covered Items**
a. $95 Per Hour

Silver Plan Plus Remote

Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including.

  • Network security
  • Data back-ups
  • Virus protection
  • Hardware integrity (check for pending failures)
  • Overall network design and layout
Network Monitoring, Maintenance, and Help Desk:
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues.

1. Help Desk Network Monitoring Includes:
d. Desktops
e. Servers
f. Network Devices

2. Help Desk will monitor for the following for errors:
f. Antivirus Software
g. Spyware Software
h. Windows OS Updates
i. Hard Drive Space and Failures
j. Server Backups and Event Logs (Must use Arcserve D2D)

3. Weekly Maintenance will be performed on all systems and includes the following:
f. Disk Defragmentation (Aligns files on disk for better performance)
g. Spyware Scan and Removal
h. Windows Updates Management (Installs OS security patches, bug fixes, and new features)
i. Virus Scan and Removal
j. Temporary Internet File/Debris Removal

4. Free Stuff
f. Free Antivirus and Antispyware Software
g. Free Remote Access Software
h. Free Remote Support
i. Monthly Executive Summary Report
j. Warranty Tracking
k. Backup Failure Resolution

5. Non-Covered Items**
b. $95 Per Hour

Gold Plan

Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including.

  • Network security
  • Data back-ups
  • Virus protection
  • Hardware integrity (check for pending failures)
  • Overall network design and layout
Network Monitoring, Maintenance, and Help Desk:
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues.

1. Help Desk Network Monitoring Includes:
a. Desktops
b. Servers
c. Network Devices

2. Help Desk will monitor for the following for errors:
a. Antivirus Software
b. Spyware Software
c. Windows OS Updates
d. Hard Drive Space and Failures
e. Server Backups and Event Logs (Must use Arcserve D2D)

3. Weekly Maintenance will be performed on all systems and includes the following:
a. Disk Defragmentation (Aligns files on disk for better performance)
b. Spyware Scan and Removal
c. Windows Updates Management (Installs OS security patches, bug fixes, and new features)
d. Virus Scan and Removal
e. Temporary Internet File/Debris Removal

4. Helpdesk and Free Stuff
a. Unlimited Remote Support
b. Unlimited Onsite Support
c. Free Antivirus and Antispyware Software
d. Free Remote Access Software
e. Monthly Executive Summary Report
f. Warranty Tracking

5. Non-Covered Items**
a. $95 Per Hour

6. Free Server Recover In case of Complete Disaster – Labor only